Refund policy

Due to the limited nature of our collections and the unique characteristics of many JOHNSONANDSCOTT pieces, we do not offer traditional returns for refunds.

Customers may request an exchange or store credit within 3 days of delivery.

To be eligible, items must be unworn, unwashed, undamaged, and returned in their original condition. Please review product details, sizing information, garment measurements, and order information carefully before completing your purchase.

Eligible items may be exchanged for another available piece. If an exchange is not available or preferred, store credit may be issued.

Because many JOHNSONANDSCOTT garments are limited-run or one-of-one pieces, an exact replacement may not always be available.

Many JOHNSONANDSCOTT garments are individually finished, faded, distressed, reconstructed, embellished, or otherwise altered by hand. Natural variations in color, placement, texture, distressing, and finish are part of the garment and are not considered defects.

If your order arrives damaged or you receive an incorrect item, please contact us at johnsonandscott@gmail.com within 3 days of delivery and include your order number and photos of the issue. We will work with you to resolve the issue as quickly as possible.

JOHNSONANDSCOTT reserves the right to determine eligibility for an exchange, replacement, refund, or store credit on a case-by-case basis.

I’d use “Refund & Exchange Policy” as the heading instead of just “Refund Policy” if Shopify lets you rename it.